Frequently asked questions

Frequently asked questions.

Do you have any questions or concerns?

Below you will find answers to the most frequently asked questions we receive.

However, if your question is not answered, please do not hesitate to contact us. We are at your service.

Country villas

Our Country Villas can comfortably accommodate up to 6 people, are fully rented, and fully equipped.
Yes, we have private parking for our guests at Terrojo.
In Terrojo we love pets and dogs are more than welcome in the Country Villas (maximum 2 dogs), but cats… not so much 🙁 We have found that some cats have scratched the wood, leather, etc… For this reason, we currently do not accept cats.

Yes. At Terrojo, we host our supplementary “Earth to Table” yummy breakfast service.

This includes:
– Natural and highly nutritious cereal options.
– A selection of artisan yogurts.
– A wide variety of fruits.
– Freshly squeezed orange juice.
– A hot drink.
– Pheasant eggs made to order with toppings like: tomatoes, onion, ham, cheese, corn, etc.
– Vegetarian options.
– And other delicacies…
Price: COP 28,000 per person per day.

If you want the “Earth to Table” add-on breakfast service, you must purchase it at least 48 hours before your arrival date in order to ensure service.

Our delicious “Earth to Table” breakfast is served at the colonial house.

Rock villas

Our Rock Villas can comfortably accommodate up to 2 people.

Yes, we have private parking for our guests at Terrojo.

The parking lot of the Rock Villas is located at the foot of the mountain and the Rock Villas are 5 to 10 minutes away by foot on the center and upper part of the mountain.

Entry to the Rock Villas is restricted for children and/or minors.
We at Terrojo love animals, but we do not allow pets at the Rock Villas.

The rate includes the following:

– Lodging for 1 or 2 adults.
– Delicious “Earth to Table” breakfast for 2 people.

Our delicious “Earth to Table” breakfast is served at the colonial house.

General

Terrojo is located in the rural area of the municipality of Sáchica, Boyacá (the closest town to Villa de Leyva), only 20 minutes by car from the main square of Villa de Leyva.

It all depends on the weather during the season you visit us.

Although our facilities are only 10 minutes away from the central plaza of the municipality of Sáchira via a gravel road that is generally in good condition, during the rainy season, we recommend visiting us in a truck, if possible. Otherwise, if the weather is good, a car is fine.

Please note that we have no control over the weather.

Due to our location in a rural area, in the middle of a valley surrounded by mountains, it is not yet possible for us to offer Wi-Fi at Terrojo even though we would love to do so.

Regardless, we can pass on messages from families who frequently stay at our facilities for a long time.

“Hello Elkin!
We are highly dependent on the internet due to our work (we hold videoconferences) and we are using Claro’s data plan to obtain it. It’s not the best solution, because the balance quickly runs out and you need to reload it. Refills are more expensive than the basic package. But that’s how we have done it.

In September, the children begin school and they will need to take classes via Zoom. This is precisely the issue we are reviewing to move forward with the villa: We are deterimining which Claro plan will guarantee us good coverage.

We get good signal most of the time. Sometimes the network drops to 3G, making it very weak for video calls, but you need to find another place in the facility to recover it.”

Terrojo is located in a rural area, in the middle of a valley and surrounded by mountains, so carriers like Tigo don’t have the best coverage there. However, Claro works perfectly (4G) and Movistar works depending on where you are. All carriers work without any problem up a small hill 5 minutes from Terrojo.
Our check-in time is from 3 pm to 9 pm, check-out time is before 11 am.

Unfortunately, it is impossible for us to allow check-in before the aforementioned time, as the accommodation may be occupied the night before and the check-out time is 11 am. After check-out, the Terrojo team enters the property for cleaning & disinfection and we need a minimum of hours to do so (you wouldn’t want to arrive and find that the property you have booked is not yet ready for your use).

Because of this, we kindly ask you to please do your part and arrive at 3 p.m. or later.

Unfortunately it is impossible for us to allow you to leave after the aforementioned, as we have to get the property ready for same or next day bookings and we need a minimum of hours do to so (you wouldn’t like to arrive and find that the property you have booked is not ready for you to use yet).

Because of this, we kindly ask you to please do your part and leave no later than at 11 a.m.

You must pay the full value of the booking so that we can set aside the property and confirm the reservation. Partial payments are not accepted.

Yes. At Terrojo, we have restaurant service from Wednesday to Sunday (and Monday when it is a holiday).

Sorry, but for the privacy and safety of our guests, no visitors are allowed.
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